Privacy Policy

Privacy Policy
Effective Date: August 3, 2025

Last Updated: August 3, 2025

Y5Home Technologies LLP ("Y5Home", "we", "us", or "our") values your trust and is committed to ensuring the privacy and protection of your personal data in accordance with applicable Indian laws, including:
 - The Information Technology Act, 2000
 - The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
 - The Digital Personal Data Protection Act, 2023 (DPDP Act)

This Privacy Policy outlines how we collect, process, share, and safeguard your personal data through our products, services, mobile applications, cloud platforms, and websites, including www.y5home.in.

1. Applicability
• Users of our website (www.y5home.in)
• Users of Y5Home smart devices, mobile applications, and connected
services
• Partners, service providers, distributors, and system integrators
interacting with us
• Vendors and contractual third parties

2. Personal Data We Collect
 • a. Data You Provide:
  - Full name, phone number, postal and/or email address
  - Identity verification documents (if applicable)
  - Login credentials (hashed/encrypted), authentication codes
  - Device configuration, user preferences
  - Customer support requests, reviews, survey responses

 • b. Automatically Collected Data:
  - Device and browser details (type, OS version, IP address)
  - Usage patterns
  - Cookies, device IDs, geolocation (with explicit consent)
  - User consent preferences and logs

 • c. Smart Device Data:
  - IoT device IDs, MAC addresses, firmware versions
  - Logs of device schedules, actions, and sensor-triggered events
  - Audio, video, or camera data (only if explicitly enabled)
  - Location data (GPS or network-based, with opt-in)

3. Purpose of Data Collection
• To deliver and maintain access to Y5Home products and services
• For device onboarding, firmware updates, and cloud integrations
• To provide technical support and service notifications
• For diagnostics, analytics, product improvements, and safety
• For fraud prevention, cyber threat analysis, and system security
• To comply with statutory and regulatory obligations

4. Legal Basis for Processing
• Consent: Given voluntarily and explicitly
• Contractual Necessity: To fulfill service agreements
• Legal Obligation: As required under Indian laws
• Legitimate Interest: Internal analytics, fraud prevention
• Public Interest: Legal or government-mandated disclosures

5. Data Sharing and Disclosure
• With vetted third-party service partners under data processing agreements
• With government authorities when mandated by legal process
• As part of corporate restructuring, acquisition, or merger
• For internal research and statistical analysis (non-personally identifiable)

6. Cross-Border Data Transfers
• Use of globally certified cloud infrastructure
• Standard contractual clauses or DPA-compliant mechanisms
• Compliance with India’s data localization requirements
• Government-approved safeguards for international transfer

7. Data Retention and Deletion
• Data is retained only as long as necessary
• Secure deletion or anonymization after use
• Deletion requests are subject to legal obligations

8. Your Rights under the DPDP Act
• Right to Access
• Right to Correction
• Right to Erasure
• Right to Withdraw Consent
• Right to Grievance Redressal
• Right to Nominate

9. Data Security Measures
• HTTPS/TLS encryption
• Secure cloud servers
• Role-based access
• Two-factor authentication
• Cybersecurity audits
• Security training

10. Cookies and Tracking Technologies
• Essential and optional analytics cookies
• Cookie management via browser
• Consent banners for first-time visitors

11. Children’s Data
• Services are for users aged 18 and above
• No intentional data collection from minors
• Immediate deletion upon discovery

12. Third-Party Links
• We are not responsible for third-party sites’ privacy policies
• Review external policies independently

13. Grievance Officer
• Grievance Officer
• Y5Home Technologies LLP
• B208, Swagat Rainforest 2, Kudasan, Gandhinagar, Gujarat – 382421, India
• Email: info@y5home.in
• We acknowledge grievances within 24 hours and aim to resolve them within 7 working days

14. Updates to this Policy
• Material changes will be communicated
• Continued use implies acceptance

15. Governing Law & Jurisdiction
• This Policy is governed by the laws of India
• Disputes fall under the jurisdiction of Gandhinagar, Gujarat

Disclaimer
• This Privacy Policy is a transparent notice under Indian data protection laws.
• It is not a binding contract unless included in a service agreement.